PLEASE READ CAREFULLY.
BY USING OUR SERVICE YOU SIGNIFY YOUR ACCEPTANCE TO THESE TERMS OF USE. IF YOU DO NOT AGREE WITH ANY OF THE TERMS OF USE BELOW, PLEASE DO NOT USE OUR SERVICE.
COVID-19:
Per CDC guidance and Collier County Florida regulations (our base of operations) Your Chauffeur and ALL passengers in your party MUST wear a face mask. There is a risk with COVID-19 in any setting and anyone using our service understands these risks. We provide hand sanitizer and wipes for your safety.
Reservations:
We recommend that our clients reserve a car ahead of time (at no additional charge) to be guaranteed a car at time of pick up. We can provide you with a car at short notice by phone or online upon availability.
an active reservation is one submitted by phone or on line (with RESERVATION option , not quote). Once a Folio number is generated, reservation is active till completed or canceled.
Cancellations:
TO CANCEL AN ACTIVE RESERVATION YOU MUST CALL COLLIER COACH AT 239-260-5055 AND RECEIVE CANCELLATION CONFIRMATION via email or fax.
If you cancel travel with 4 (sedans and SUV)/24 (Sprinters and Limos) or more hours notice there will be no charge. Travel canceled with less the time mentioned will be billed 100% of reservation total.
No-Shows:
If you do not see your driver at a certain pick up point do not leave before calling the dispatch office, (239) 260-5055, we will direct you to your chauffeur. If you leave without calling you will be billed for the full price of the ride (or a no-show fee). If we do not hear from you,We will then try to reach you by calling you at your cell phone, your home phone, or your contact person’s phone all depending on the nature of the pickup we will contact you 30 min past pick up time and every additional 30 min till we contact you. Driver will wait up to 120 minutes after the scheduled pickup time. If we do not get a response we will then release the car and you will be billed for a No Show which will be the Full Price of the ride (or a no show fee) plus 120 min in waiting time charges. Wait time charges are the cars charter rate PLUS 50% To authorize the driver to wait please call the office to authorize his wait. If no contact is made you will get billed for the ride plus the waiting time. Therefore A “No Show” fee is equal to the trip cost plus applicable wait time fee will be charged when the passenger fails to arrive at the designated location. If you cannot locate your Driver, Please call (239) 260-5055 to avoid a “No Show” fee.
Damages Resulting From Your Act:
Collier Coach will charge you the cost of cleaning the vehicle as result of you or your authorized party Getting Sick in, or damaging the vehicle. You also agree and acknowledge to pay all the related fees and charges to get the vehicle back to its normal working condition. A Sanitation charge of $250 (sedan) $350 (suv) $500 (limo/van) WILL BE DUE IN CAR, IN FULL AT TIME OF SERVICE if any passenger vomits any amount inside car. In addition, a fee of $100 (all types) will be collected if any pax vomit soils outside of car.
Credit Card Transactions:
We only take an authorization on the card to guarantee funds availability, it will show as (Pending funds) if you check your credit card account statement on-line. The authorization amount is usually higher than the expected charges in the event you decide to make some additional stops you did not inform us of or changed your destination. We will then charge your card after the trip has been completed. All receipts are sent by email.
Disputes:
For Corporate clients with established corporate accounts and individuals with “Client Concierge” accounts, all charges of the invoice will be considered correct and due upon receipt, unless we receive an objection within 10 days from the invoice date. Copies of the vouchers under dispute should be faxed or mailed to us and the disputed charges or items should be indicated. All disputes initiated after the allowed time frame period will be considered final and non-refundable.
For Individual accounts and personal profiles, all charges applied to the customer’s credit card will be considered correct, unless we receive an objection within 15 days from the charge date in writing. Copies of the credit card statement or credit card slips or vouchers should be faxed or mailed to us and the disputed charges or items should be indicated. All disputes initiated after the allowed time frame period will be considered final and non-refundable.
Collection Fees:
You agree to pay all legal counseling fees, litigation fees, legal fees, costs, accounting fees, expenses and disbursements for all actions taken prior to, during and subsequent to the initiation of legal proceedings to collect payments due in cases of non-payment.
Rates Changes:
Collier Coach LLC can change the rate and any of the services, charges, costs, fees and expenses at any time without prior notice.
Itemized Invoices:
For Corporate clients with established corporate accounts and individuals with “Client Concierge” accounts, Itemized invoices will be sent regularly on a net 10 (Every 15 or 30 days).
For Individual accounts and personal profiles, Itemized invoices are sent only when requested.
Payment Due Date:
For Corporate clients with established corporate accounts and individuals with “Client Concierge” accounts, all payments should be received no later than 15 days from the invoice date unless otherwise agreed on in the contract. Payments not received within the time frame allowed shall occur interest charges added of 18% yearly or 1.5% monthly.
For Individual accounts and personal profiles, all payments should be received after executing the ride. For credit card holders the total charge will be charged to their credit card after completion of ride.
Point To Point Fare:
Those are prices calculated based on mileage and zones. Corporate accounts and individuals with “Client Concierge” accounts, that meet the minimum usage requirements might be eligible for special discounts depending on volume. Check with an account sales representative for special pricing.
Hourly Rates:
Vehicles rented hourly. Certain hourly minimums and zones restrictions apply.
Waiting Time:
A 30 minutes for domestic, 45 minutes International grace period is allowed following the reported flight arrival time for airport pickups only.
A 15 minute grace period is granted for all other pick-ups. Waiting time will be charged at 15 minute increments after the grace period.
Collier Coach checks all domestic and international flights one hour before the driver is dispatched, billing starts after grace period allowed from the official time of arrival (ETA).
Stops:
Price per stop varies based on distance and location, please call us to request pricing. Courtesy stops, such as briefly leaving the vehicle to pick up coffee, a newspaper or to mail a letter, do not incur extra charges. However, if longer stops or multiple stops are made you will be billed stop charges. Picking up additional passengers will also incur stop charges.
Tolls:
All round trip tolls are billed to the customer depending on the route chosen. Collier Coach will charge for all round trip tolls to and from the designated destination. Collier Coach only collects the tolls, We do not charge them.
Meet & Greet:
Meet and Greet Airport Service is offered at $20. Parking and waiting time charges (if incurred) will be billed to your account or credit card. The driver will be instructed to meet the passenger by the baggage claim or the exit of customs with a sign that has his or her last name on it, the driver will then escort the passenger to the designated vehicle location (Assisting with the luggage). This package comes with a complimentary 30 minutes free for domestic flights and 45 minutes free for international flights from the arrival time.
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Service Charge:
20% is added to every reservation. This fee covers, fuel, admin, dispatch, and other fees required for us to operate.
Gratuity:
Optional on all trips. We pay our drivers higher than the industry standard and a gratuity is never expected but very much appreciated for exceptional service. This can be done via cash direct with the driver or by calling our office and requesting a gratuity be added.
BABY SEATS:
Collier Coach recommends that parents get their own BABY SEATS however we can provide one for an additional $10 per seat (please mention that you will need a baby seat when you place your reservation).
Holidays Surcharges:
Holiday surcharge, may be applied to trips occurring on:
New Year’s Eve and Day (Starting at 6p Dec. 31)
Christmas Day
Fourth of July
Thanksgiving Day
EFFECTIVE DATE:
Collier Coach’s terms or (ToS) is effective now and was last updated on Oct 25 2020. If you have any questions, you may contact us at info@colliercoach.com